How Can We Help Today?
Owned and operated by Blazegrounds, we welcome every question about your patio, pergola, or outdoor space.
Choose Your Preferred Channel
Frequently Asked Questions
How long does shipping take?
Handling time is 1 to 3 business days, with transit typically taking 5 to 8 business days after that. We offer free shipping on most orders within the Continental U.S. (excludes AK/HI).
How can I track my order?
Once your pergola, fire table, or patio set ships, you will receive a confirmation email with a tracking number. You can use that number to follow your delivery status in real time.
What is your return policy?
We offer 30-day returns on eligible items. If something is not right with your order, contact us and we will walk you through the process outlined in our Return Policy.
Can I exchange an item for a different style or size?
Exchanges are handled on a case-by-case basis. Reach out to our team with your order number and the item you would like instead, and we will guide you through the next steps.
What materials are your pergolas and patio furniture made from?
Our outdoor pieces feature weather-resistant materials designed to hold up through sun, rain, and seasonal changes. Each product listing includes detailed specs on frame construction and fabric composition.
How do I choose the right fire table for my patio?
Consider your seating arrangement and available deck or patio space first. Our product pages include dimensions and recommended clearances so you can find the perfect fit for your outdoor area.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
Drop Us a Line
Business Hours
Our Commitment to You
Prompt Replies
Our team aims to respond to every inquiry within one business day so your project stays on track.
Secure Shopping
Your personal and payment information is protected with industry-standard encryption at every step.
Free Continental Shipping
Most orders ship free within the Continental U.S., with handling in 1 to 3 business days.
30-Day Returns
Not the right fit for your patio or deck? Our 30-Day Returns window gives you time to decide.
